General Refund Policy

Vgrow Connects strives to ensure the satisfaction of our customers. However, as a distributor of third-party services, our refund policies are aligned with those of the service providers we represent. Refunds may be issued under the following circumstances:

1. Cancellation Before Installation

If you cancel your service request before the service installation, you may be eligible for a full refund of any upfront payments made to Vgrow Connects.

2. Service Issues

If there is a verifiable issue with the service installation or activation that is directly attributable to Vgrow Connects, we will work to resolve the issue. In rare cases where resolution is not possible, a refund may be issued.

3. Non-Refundable Items

Fees associated with the processing of services are non-refundable. This includes (but is not limited to):

• Installation charges
• Activation fees
• Administrative costs

Refund Request Process

To request a refund, please follow the steps below:

1. Step 1: Submit a Request
   Contact our customer service team within 14 days of the service issue to initiate a refund request.
2. Step 2: Provide Documentation
   You may be required to submit documentation or additional details related to the service issue.
3. Step 3: Refund Timelines
   Approved refunds will be processed within 7–14 business days, depending on your payment method and financial institution.

If you need help submitting a request or have further questions, please contact our support team at +1 (866) 495-0528